Terms and Conditions for Oracle Genomics
1. Introduction and Company Details
Oracle Genomics (“we,” “our,” or “the Company”) is a genetic testing laboratory operating from:
20 Gainsborough Dr, Athlone, Durban North, 4051, South Africa
Contact: +27 6412 56421 | Email: info@oraclegenomics.com
These Terms and Conditions govern the use of our genetic testing services, sample collection kits, and related services. By purchasing our tests, submitting a sample, or accessing your results, you agree to be bound by these Terms.
2. Service Scope and Test Limitations
2.1 What We Test For
Oracle Genomics provides genetic analysis services for informational purposes. Our tests analyze specific genetic markers associated with ancestry, wellness traits, and carrier status for certain conditions. Our tests are not comprehensive medical diagnostic tools and do not cover all genetic mutations or conditions.
2.2 Test Purpose and Classification
Type: Our tests are primarily informational and predictive in nature
Purpose: Designed to provide genetic insights for personal knowledge and lifestyle planning
Medical Status: Our tests are not diagnostic and should not be used to diagnose, treat, prevent, or cure any medical condition
2.3 Medical Interpretation
We provide raw genetic data and interpretations based on current scientific literature
We do not provide medical diagnosis or treatment recommendations
Our results should not be used as a substitute for professional medical advice
2.4 Test Limitations and Accuracy
Accuracy Rates: Our tests have an average accuracy rate of 99.5% for tested markers
Sensitivity/Specificity: Varies by test panel (detailed specifications provided with each test)
False Positives/Negatives: Possible due to technical limitations, sample quality, or rare genetic variations
Limitations: We test for common genetic variants only; rare mutations may not be detected
Coverage: Our tests analyze a predetermined set of genetic markers, not your entire genome
3. Test Turnaround Time and Results
3.1 Processing Time
Standard Processing: 4-6 weeks from receipt of sample at our laboratory
Expedited Processing: Available for an additional fee (2-3 weeks)
Delays: Possible due to high volume, sample quality issues, or technical requirements
3.2 Sample Submission Deadline
Sample must be submitted within 6 months of kit receipt
Expired Kits: We cannot guarantee results from samples submitted after the expiration date
Late Submission: May incur additional testing fees or require a new kit purchase
3.3 Results Delivery
Method: Results delivered via secure online portal
Notification: Email sent when results are ready
Physical Copies: Available upon request for an additional fee
3.4 Inconclusive Results
Policy: Inconclusive results may occur due to sample quality or technical issues
Retesting: One free retest offered for inconclusive results
Timeline: Must be requested within 30 days of receiving inconclusive notification
4. Refunds, Cancellations, and Payment Terms
4.1 Refund Policy
Before Processing: Full refund if cancellation occurs before sample processing begins
During Processing: 50% refund if cancellation occurs after processing starts but before completion
After Results: No refunds after results have been delivered
Timeframe: Refund requests must be made within 14 days of cancellation
4.2 Cancellation Fees
Before Shipping: No cancellation fee
After Shipping: 25% restocking fee plus return shipping costs
Kit Return: Must return unused kit within 30 days of cancellation
4.3 Payment Terms
Payment Options: Credit/debit card, EFT, approved payment plans
Installments: Available for selected tests with approved credit application
Additional Charges:
Rush processing: Additional 30% of test price
Express shipping: Quoted at checkout
Special handling: Case-by-case basis
4.4 Sample Processing Issues
Insufficient Sample: Will notify you and offer one free replacement kit
Defective Kits: Free replacement if reported within 30 days of receipt
Damaged Samples: Free retest if damage occurred during transit and is reported within 7 days of delivery
5. Sample Handling and Specimen Requirements
5.1 Sample Collection
Type: Buccal (cheek) swab collection
Procedure: Detailed instructions provided in each kit
Requirements: Must follow collection guidelines precisely for valid results
5.2 Sample Retention and Use
Storage: Samples stored for 30 days post-testing for quality assurance
Future Use: Samples destroyed after 30 days unless you opt for extended storage
Destruction Request: Can request immediate destruction after testing completion
Additional Testing: Your sample will not be used for additional tests without explicit consent
5.3 Sample Access and Security
Access: Only authorized laboratory personnel handle samples
Security: Samples tracked and stored under controlled conditions
Contamination: If sample is contaminated upon arrival, we will notify you and provide replacement options
5.4 Replacement Kits
Issuance: Available for insufficient, damaged, or contaminated samples
Time Limit: Must report issues within 30 days of kit receipt
Cost: Free replacement for valid claims; additional shipping may apply
6. Accuracy, Warranties, and Liability Disclaimers
6.1 Accuracy Guarantee
No 100% Guarantee: We do not guarantee 100% accuracy due to inherent limitations of genetic testing
Scientific Basis: Results based on current scientific understanding, which may evolve
Verification: For medical decisions, recommend confirmatory testing through healthcare provider
6.2 Warranties
Limited Warranty: We warrant that testing will be performed with professional care using validated methods
No Medical Warranty: We do not warrant that results are definitive for diagnosis or treatment
Service Warranty: We warrant to deliver results within stated timeframes, barring unforeseen circumstances
6.3 Liability Limitations
Medical Interpretation: You are responsible for consulting healthcare professionals for result interpretation
Liability Cap: Our maximum liability limited to the test price paid
Exclusions: We are not liable for:
Medical decisions made based on our results
Emotional distress from test results
Incidental or consequential damages
Harm Prevention: We recommend genetic counseling for potentially sensitive results
6.4 Service Delays
Responsibility: We are not liable for delays due to factors beyond our control (shipping, customs, etc.)
Compensation: For significant delays caused by us, we may offer partial refund or expedited processing on future tests
7. Informed Consent and Medical Disclaimer
7.1 Informed Consent Requirement
Mandatory: You must provide informed consent before testing
Scope: Consent covers sample collection, testing, data processing, and result delivery
Withdrawal: Can withdraw consent at any time, but may affect ability to receive results
7.2 Medical Consultation
Recommendation: We strongly recommend discussing testing with your healthcare provider
Requirement: Not mandatory but advised for proper context and interpretation
Documentation: We do not require proof of medical consultation
7.3 Medical Disclaimer
Not Medical Advice: Our results are for informational purposes only
Professional Consultation: Always consult healthcare professionals for medical decisions
Limitation: Our services do not establish a doctor-patient relationship
7.4 Genetic Counseling
Availability: Optional genetic counseling available at additional cost
Recommendation: Advised for complex results or family planning decisions
Providers: Provided through third-party certified genetic counselors
8. Dispute Resolution and Governing Law
8.1 Complaint Procedure
Initial Contact: Email info@oraclegenomics.com with detailed complaint
Response Time: We aim to respond within 7 business days
Escalation: Unresolved complaints escalated to senior management
8.2 Governing Law
Jurisdiction: These Terms governed by laws of the Republic of South Africa
Venue: Disputes resolved in courts of Durban, South Africa
Compliance: We comply with all applicable South African regulations including:
Protection of Personal Information Act (POPIA)
National Health Act
Consumer Protection Act
8.3 Dispute Resolution Process
Negotiation: 30-day negotiation period
Mediation: If unresolved, proceed to mediation with certified mediator
Arbitration: Binding arbitration if mediation fails
Litigation: Court proceedings as last resort
Time Limit: Complaints must be filed within 12 months of service delivery
8.4 Alternative Dispute Resolution
Mediation: Preferred method for resolving disputes
Cost Sharing: Parties share mediation costs equally
Confidentiality: Mediation proceedings confidential
9. Account Access and User Responsibility
9.1 Account Security
Your Responsibility: Maintain confidentiality of login credentials
Notification: Immediately report unauthorized access
Liability: We are not liable for unauthorized access due to your negligence
9.2 Data Management
Deletion Request: Can request account and data deletion at any time
Processing Time: 30 days for deletion requests
Backup: Deleted data may exist in secure backups for up to 90 days
9.3 Account Inactivity
Inactive Accounts: Archived after 2 years of inactivity
Access: Can reactivate archived accounts by request
Deletion: Permanently deleted after 5 years of inactivity
9.4 Deceased Users
Access: Next of kin may request access with proper documentation
Process: Requires death certificate and proof of relationship
Limitations: Access may be limited to protect privacy of other tested individuals
10. General Provisions
10.1 Amendments
We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of modified Terms.
10.2 Severability
If any provision is found invalid, the remaining provisions remain in full force.
10.3 Force Majeure
Not liable for failure to perform due to circumstances beyond our reasonable control.
10.4 Entire Agreement
These Terms constitute the complete agreement between you and Oracle Genomics.
10.5 Contact Information
For questions about these Terms:
Oracle Genomics
20 Gainsborough Dr, Athlone, Durban North, 4051
Email: info@oraclegenomics.com
Phone: +27 6412 56421